Information Technology Services (ITS)
Using Teams Phone for VoIP
Microsoft Teams Phone is the University’s VoIP solution for making and receiving phone calls.
Review the resources on this page to help you get started with Teams Phone.
Features
Teams Phone users have access to several popular VoIP features and more. Users can:
- Use Teams to make voice and video calls within U of T.
- Dial external phone numbers with the same ease.
- Get the same phone experiences on mobile devices as on the desktop Teams app.
- Switch seamlessly between devices, even mid-call.
- More easily manage contacts and communications.
- Forward a call to a team member and place calls on hold.
Scope
Teams Phone is primarily for individuals with single VoIP lines. Currently, it is not meant for complex, multi-line calling environments (i.e., hunt groups, call centres, auto-attendant).
While all MS Teams users can place calls to other Teams users, Teams Phone integrates your existing U of T phone number into Teams and enable a dial pad feature, along with other popular VoIP features listed above.
