Information Technology Services (ITS)
Joint Operations Group (JOG)
The Joint Operations Group has been designed to combine the traditional functions and capabilities of a network operations centre with the additional scope of monitoring systems and services across multiple disciplines, including the campus network, central data centre facility, enterprise application performance, information security, academic technologies, etc. The JOG can house staff members from across the various groups within ITS so that cross-functional collaboration and communication are improved. The facility has emergency backup power from the same diesel generator that the central data centre uses, allowing it to continue to function during a prolonged power outage.
The JOG is also responsible for coordinating and updating the ITS System Status page. We encourage you to bookmark the page so that you can visit it regularly. You may also sign up for push notifications of scheduled maintenance and unscheduled service outages.
The JOG is staffed Monday to Friday from 7 a.m. to 3:15 p.m.
Voicemail messages left on the JOG phone line outside of regular operating hours are forwarded, via email, to a group of on call staff who will triage and respond to incidents as required.