Information Technology Services (ITS)

EIS projects & initiatives

Migration to Teams Phone

Microsoft Teams Phone will be rolled out to University of Toronto staff and faculty who have individual VoIP phone lines in a phased schedule by division/department. Teams Phone will replace the Communicator 7 soft client application, which is no longer supported by our current telephony provider, GoCo.

The migration to Teams Phone is expected to be complete in 2024. Please refer to the Teams Phone resources page for information about the features and scope, and user guides.

Tri-campus WiFi RFP & technology refresh

An RFP was completed in early 2021 to select a new wireless infrastructure vendor to replace the legacy campus WiFi solution, which was selected over 10 years ago. This multi-year project will see the legacy infrastructure replaced and provide a faster, more reliable WiFi service across all three University campuses. Back-end controllers have been acquired and installed. Work has also started on replacing the nearly 10,000 wireless access points in over 200 buildings across three campuses. As of January 2023, approximately 4,000 Aruba access points have been deployed.

Research data centre

This project will renovate a space in the McLennan Physics building to provide a professionally managed and physically secure co-location space for research computing equipment that is currently distributed across many different University buildings, often in facilities that lack expansion capacity, adequate physical security and/or power and cooling. This project is a collaboration between ITS and the Faculty of Arts & Science’s IITS team.

Other projects and initiatives

In addition to the above major projects and initiatives, the Enterprise Infrastructure Solutions group works tirelessly to provide fast, reliable and cost effective network and server hosting infrastructure and services. This work is an ongoing process of continuous improvement, which often goes unnoticed by the community because our primary objective is to make these improvements with little to no interruption in service.