Information Technology Services (ITS)
Systems & Solutions Group
What we do
The Systems & Solutions Group (SSG) of Enterprise Infrastructure Solutions (EIS) in Information Technology Services provides the services below for University divisions.
Cloud infrastructure
EIS provisions the following key services to support the business needs of the University of Toronto community:
To learn more, visit Landing Zone Services in the Azure Cloud.
Book a free 30 minute intake meeting with us today to share your business requirements and learn more about our cloud services. Request an estimate for our services.
Linux & Windows OS system management
EIS provides system management for Windows and Linux operating systems on a virtual machine (VM) hosted in the ITS Private Cloud by the EIS Hardware Infrastructure Group (HIG). For information on upgrading Linux CentOS 7 to AlmaLinux8, please visit https://its.utoronto.ca/linux-centos7-upgrade/.
Client & non-client services
For clients, EIS-SSG provides system management and acts as the gateway to all ITS services. EIS-SSG performs all requests internally on your behalf to streamline your ITS support experience.
For non-clients, EIS-SSG is happy to consult on your system support needs and provide guidance on next steps.
New clients are always welcome!
Make a request:
Email: ssg.help@utoronto.ca
| Client services | Non-client services | |
|---|---|---|
| Linux OS | Windows OS | Linux & Windows OS |
|
|
|
Pricing
Cloud infrastructure pricing (EIS-SSG)
For cloud service pricing, visit Landing Zone Services in the Azure Cloud – what cloud services are provided at U of T?
System management pricing (EIS-SSG)
- The system management fee is $2,500 per VM per year, pro-rated over 12 months and paid monthly
- The system management fee includes coordination with EIS-HIG to provide backup services for hosted VM
- Backup services are required for system management clients to ensure a seamless delivery of management services
- Backups:
- Backups are required for all VMs managed by EIS-SSG
- Backup calculator
- The system management fee appears on your monthly bill in addition to your infrastructure systems & services fees from EIS
Infrastructure systems & services pricing (EIS)
- Infrastructure systems & services fees including your SSG system management fee are listed in the infrastructure services pricing key (EIS) below
- EIS infrastructure systems & services includes hosting provided by EIS-HIG-VSS, backups provided by EIS-HIG and system management provided by EIS-SSG
- EIS infrastructure service pricing includes bandwidth free of charge
- EIS rates are competitive with public cloud hosting solutions, especially when associated costs including bandwidth are factored in
- For an estimate of projected costs use our virtual machine cost calculator (check the box for “System Management” to include this fee)
Infrastructure services pricing key
| Item | Description | Phase 1: May 1, 2023 | Phase 2: May 1, 2024 | Phase 3: May 1, 2025 |
|---|---|---|---|---|
| Processing | vCPU | $75 | $78 | $82.50 |
| Memory | vRAM (per GB) | $75 | $78 | $82.50 |
| Storage tier 1 | HDD (per GB) | $0.15 | $0.20 | $0.25 |
| Storage tier 2 | SSD (per GB) | $0.30 | $0.45 | $0.65 |
| Storage tier 3 | iSCSI (per GB) | $0.75 | $0.80 | $0.80 |
| Backups | UTORrecover | See calculator | See calculator | See calculator |
| System management fee | Annual fee per VM includes:
| $2,500 | $2,500 | $2,500 |
| Memory (reserved) |
| $175 | $178 | $182.5 |
- The “Storage tier” can be selected when virtual machines are created (note: iSCSI storage must be arranged by special request and cannot be selected as an option)
Monthly billing
- EIS fees are charged by usage and billed monthly
- Debit memos or invoices are issued on the first of the month, and capture all usage costs incurred in the month prior, including a percentage of the annual system support fee
- Fees are withdrawn from client accounts automatically on the first of the month
- EIS monthly billing is facilitated by the EIS-HIG-ITS Private Cloud team
Additional information
Our teams
- Cloud Infrastructure
- Linux Operating Systems
- Windows Operating Systems
SSG news
Contact us in ServiceNow
Questions?
Email us at: ssg.help@utoronto.ca