Information Technology Services (ITS)

Your workplace environment

Message from the University regarding return to campus.
Content updated frequently. Check back often.

Overview

In early 2020, in response to the COVID-19 pandemic, Information Technology Services (ITS) senior leadership evaluated our preparedness for working remotely in case of a major issue or event. Over a year later, the ITS community is preparing for the return to in-person learning, working and other activities in fall 2021, while also continuing to leverage the online innovations developed over the past year and a half.

Frequently asked questions (FAQs), best practices, and links to resources have been gathered in one place on this site.

FAQs will be updated on a regular basis. Reach out to its.myworkplace@utoronto.ca with any questions you may have – we would like to hear from you.

Above all else, the health and safety of our staff, students and faculty remain a top priority. Review the University’s updates for the latest information (news and FAQ) on the safe and gradual return to campus in the future.

Select your workplace:

The ITS toolkit and additional resources will help you work securely and effectively at the office.

Access resources for working on campus


FAQs, best practices, links and resources to help you stay connected and secure from home.

Access resources for working remotely


Latest news


Coming soon!

Visit the UTogether site for the latest message from President Meric Gertler.

Visit the People Strategy, Equity & Culture site for announcements and updates.

Feedback and resource submission

All divisions are encouraged to submit feedback and links to work environment resources for inclusion on this web page.

Send us your suggestions


In The Loop newsletter

ITS updates, summarizing IT and University of Toronto-related (U of T) news, resources and announcements, as they relate to COVID-19.

Subscribe to In The Loop
Read past issues

General resources

  • ITS System Status

    The ITS System Status Page provides an overview of current service status messages and scheduled maintenance for major University of Toronto systems and services.

  • Campus status

    Check this website for important messages and updates posted about the University’s status and closures. Find information about emergency contacts.

  • UTAlert

    Register to receive urgent telephone, email or text alerts.

  • Quercus/Canvas system status information

    Instructure (the company behind Quercus/Canvas) posts system updates in case of outages or planned maintenance on their system status page.

Contact

General questions and more information

Please contact its.myworkplace@utoronto.ca if you have any questions and more information. This mailbox will be regularly monitored.

For University of Toronto Mississauga IT support, visit: Information & Instructional Technology Services (I&ITS).

For University of Toronto Scarborough IT support, visit: Information & Instructional Technology Services (I&ITS).

Service requests

Enterprise Service Centre (ESC)

ESC is the main contact for ITS. If you have access to the ESC, please fill out a ticket by visiting: https://uthrprod.service-now.com/help.

Local IT help desk

If you work in a division/department outside of ITS and/or do not have access to ESC, please contact your local IT help desk.

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