Information Technology Services (ITS)
Your workplace environment
If you’re looking for resources to help you work effectively and safely no matter where you are, you’ve come to the right place.
Explore helpful best practices, guidelines, frequently asked questions and more, available to you all in a one-stop-shop.
Questions? Reach out to its.eda@utoronto.ca.
Select your workplace:
Hybrid Hub
Explore the Hybrid Hub for helpful information, tips and tools to assist you with hybrid work.
Working on campus
The ITS toolkit and additional resources will help you work securely and effectively at the office.
Working remotely
FAQs, best practices, links and resources to help you stay connected and secure from home.
Related resources
Visit the UTogether site for supports, resources and opportunities to help you learn, grow and succeed at U of T.
Visit the People Strategy, Equity & Culture site for announcements and updates.
Visit the Connect+Learn site to learn more about upcoming training offerings.
In the Loop newsletter
ITS updates, summarizing IT and University of Toronto-related news, resources and announcements.
General resources
Campus and system status
ITS system status
The ITS system status page provides an overview of current service status messages and scheduled maintenance for major U of T systems and services.
Campus status
Check this website for important messages and updates about the University’s status and closures and find emergency contacts.
UTAlert
Register to receive urgent telephone, email or text alerts.
Quercus/Canvas system status information
Instructure (the company behind Quercus/Canvas) posts system updates about outages or planned maintenance on their system status page.
Contact
- For U of T St. George or general IT support, contact your local IT help desk.
- For U of T Mississauga IT support, visit https://www.utm.utoronto.ca/iits/.
- For U of T Scarborough IT support, visit https://www.utsc.utoronto.ca/iits/.
Service requests
Enterprise Service Centre (ESC)
ESC is the main contact for ITS. If you have access to ESC, please fill out a ticket at https://uthrprod.service-now.com/help.
Local IT help desk
If you work in a division/department outside of ITS and/or you do not have access to ESC, please contact your local IT help desk.
