Information Technology Services (ITS)
IT@UofT Strategic Plan
IT@UofT Strategic Plan Annual Report (2020) new
The sudden shift in the higher education information technology (IT) landscape in response to the impacts of COVID-19 resulted in a monumental digital transformation and the acceleration of many of our initiatives. It also drove new priorities to the forefront. With the growing requirements for remote access to administrative and academic services, staff within Information Technology Services (ITS) and across the IT@UofT community continue to innovate and work together to meet evolving and diverse needs.
Facts and Figures new
All ITS units are tracking progress on more than 300 projects that together represent our collective advancement of priorities identified in our strategic plan. ITS unit leads received training on a new process to collect data and maintain project updates using the ServiceNow platform. Available data can now be analyzed by strategic pillar, three-year goals and individual initiatives to provide concrete reporting on our achievements to date. Metrics on key service offerings are also published regularly on the ITS website’s news section.
Visit the dashboard to view ITS initiative progress and learn about project pillars and objectives.
IT@UofT Strategic Plan (2019)
Input of staff, partners and stakeholders has been critical to the development of the plan. Meetings and focus groups took place over an eight month period to gather valuable community feedback. The full process including milestones is outlined below.
Your feedback and questions are valued and welcome.
Contact us with comments or inquiries at firstname.lastname@example.org.
Office of the Chief Information Officer
University of Toronto
27 King’s College Circle, Room 5
Toronto, ON M5S 1A1