Information Technology Services (ITS)

Contact

Find contact information for Information Technology (IT) services and support at the University of Toronto.

General help desk

Information Commons help desk

Universal help desk support for faculty, staff and students.

UTM service desk


UTM classroom technology, A/V, multimedia

Student help desk

IT support for students at UTSC.


UTSC help desk

IT support for faculty and staff.


The Centre for Teaching and Learning

Tech support for teaching.


Classroom and A/V support


Intranet support

Central IT services & support

General inquiries regarding Academic & Collaborative Technologies.

Support for a St. George classroom: https://lsm.utoronto.ca

Support for a UTM classroom: https://www.utm.utoronto.ca/iits/information-instructional-technology-services-iits

Support for a UTSC classroom: https://www.utsc.utoronto.ca/iits/new-iits-homepage

Support for enterprise video conferencing solutions (i.e., Teams, LiveEvents, Zoom): q.help@utoronto.ca

Please note: problems using Teams, LiveEvents or Zoom in a classroom should first be directed to classroom support listed above.

Provides IT support to managed workstation clients.

Search the DNS Knowledge Base for answers to common questions or submit a ticket for support.

Virtual server and storage hosting in the ITS Private Cloud environment located in the ITS Data Centre on the St. George campus.

To request access to a Microsoft Team and related inquiries.

Assistance for the NGSIS program and Accessible Campus Online Resource Network (ACORN) services.

General

Please contact your divisional IT team or the Information Commons for support.


SharePoint

Connectivity and basic support.

General

Contact divisional EdTech team first.


Academic Toolbox

Submit an idea for a new Toolbox and office tool.

General inquiries


Academic application inquiries


Staff application inquiries

Internal applications are encouraged to sign into the HR Service Centre and refer to the Knowledge Base for answers to common questions.

Administration including operation of the Key Management Server (KMS) for the ITS enrolment.

Services for faculty & divisions

IT staff support, consulting and development for Student Life projects

Information & Instructional Technology (IIT)

Staff and faculty support for units/departments within Arts & Science that do not have existing local IT support. IIT provides e-token provisioning support for Arts & Science, including most colleges.

* Note: Please call only for issue tracking/escalation after initial ticket creation.


Artificial Intelligence Group, Department of Computer Science

Universal support faculty and students.


Department of Astronomy & Astrophysics, Dunlap Institute

IT support for faculty, researchers, staff and students.


Department of Cell & Systems Biology

IT support for staff, faculty, researchers and teaching.


Department of Chemistry

Universal IT support.


Department of Computer Science – Teaching Labs

General computing support for the Teaching Labs.


Department of Ecology & Evolutionary Biology

IT support for staff, faculty, researchers and teaching.


Department of Economics

IT support for faculty, researchers, staff, students and visitors.


Munk School of Global Affairs

IT support for staff, faculty, students and visitors.

Information and instructional technology services help desk

Classroom technology support, courseware development and clinical photography/videography.

Department of Family and Community Medicine

General IT support.


Discovery Commons

Support for IT services.


Rehabilitation Sciences Sector

General IT support, learning technology and application development.

OISE Education Commons

Information and instructional technology support services.

General IT support for SGS

Note: Please use support email for all technical inquiries.

General IT support

All types of support for visitors and event attendees at the Institute.

General IT support

*Note: Ticketing system is used for IT support.

Information Commons help desk

Universal help desk support for faculty, staff and students.

UTM service desk


UTM classroom technology, A/V, multimedia

General IT support

Address:
5 Hoskin Ave.

Victoria University library support (E.J. Pratt)

To submit an update for this page, please contact its.eda@utoronto.ca.