Information Technology Services (ITS)

Contact

Information Technology Services – Central IT

Centrally provided IT services & support

Name Phone Email/Web Form Address
Active Directory, OpenMDS

Active directory support for clients subscribing to the open managed desktop system

cast.help@utoronto.ca
Simcoe Hall and McMurric Building IT Support
simcoe.help@utoronto.ca 27 King’s College Circle
Client Support Services Team

General IT support for managed desktop users

cast.help@utoronto.ca
Data Centre Facilities
datacentre@eis.utoronto.ca
Enterprise Service Centre (ServiceNow)

Streamlines, tracks and responds to employee-related IT service inquiries and requests.

https://uthrprod.service-now.com/help Enterprise Applications and Solutions Integration, 4th and 5th floors, 215 Huron St., Toronto, ON, M5S 1A2
Microsoft Campus Agreement

Administration including operation of the Key Management Server (KMS) for the ITS enrolment

https://utoronto.sharepoint.com/sites/its-MCA
Academic Toolbox

Submit an idea for a new Toolbox and office tool.

https://act.utoronto.ca/toolbox No walk-ins
Academic & Collaborative Technologies

General inquiries regarding Academic & Collaborative Technologies
Visit the ACT website.

act.help@utoronto.ca No walk-ins
NGSIS Programme

Inquires about the NGSIS program and ACORN services

416.559.8109 katie.babcock@utoronto.ca 215 Huron St., 4th floor
SharePoint

Connectivity and basic functionality support

416.978.2640 heather.postill@utoronto.ca 215 Huron St., 5th floor
Storage

Large scale virtual storage

virtual.hosting@utoronto.ca
Telecommunications

General help and support

416.978.4000 telecom.services@utoronto.ca 215 Huron St., 9th floor
Telecommunications – Telephone Repair

Repair line

416.978.2000 215 Huron St., 9th floor
Telecommunications – Voicemail Support

General help and support for voicemail

416.978.4000 voicemail.telecomservices@utoronto.ca 215 Huron St., 9th floor
Office365, Institutional Email, OneDrive and related services

(Please contact your divisional IT team or the Information Commons first) https://onesearch.library.utoronto.ca/ic-home

https://office365.utoronto.ca
Institutional AV Services

Collaborate, SnagIt, Stream, Skype and related service inquiries

act.help@utoronto.ca No walk-ins
Website Hosting Inquiries

WordPress, ACM, UofT.ME, LAMP and related web-hosting services

webservices@utoronto.ca
MS Teams

To request an MS Team and related inquiries: https://office365.utoronto.ca/about/teams

need.team@utoronto.ca
UTORrecover Services

UTOR back up and recovery services

my.backups@eis.utoronto.ca
Virtual Servers
virtual.machines@eis.utoronto.ca
VPN – Virtual Private Network

Universal Support for VPN Access

vpn@utoronto.ca Information Security and Enterprise Architecture (ISEA), 4 Bancroft Avenue, 1st Floor
DNS Services

DNS general support

Please use the IPAM portal https://ipam.utoronto.ca/portal
net-eng@madhaus.cns.utoronto.ca
Quercus and Academic Toolbox (including integrated teaching tools)

Contact divisional EdTech team first  https://q.utoronto.ca/courses/46670/pages/support#support-contacts

http://uoft.me/qresources No walk-ins
Information Security Support

Data security, phishing reports, spam and anti-virus

security.response@utoronto.ca Information Security and Enterprise Architecture (ISEA), 4 Bancroft Ave., 1st floor
UTORecruit (Taleo) Support – General Support

General support

UTORecruit.Support@utoronto.ca 215 Huron St., 6th floor 
UTORecruit (Taleo) Support – Academic Candidates

Support regarding U of T’s Taleo career section – academic candidates 

academic.jobs@utoronto.ca 215 Huron St., 6th floor 
UTORecruit (Taleo) Support – Staff Candidates

General support for U of T’s Taleo career section – staff candidates

uoft.careers@utoronto.ca 215 Huron St., 6th floor 
U of T homepage/enterprise drupal (www.utoronto.ca)

Contact University of Toronto Communications first

www.utoronto.ca/site-feedback

Services for faculty and divisions

Name Phone Email/Web Form Address

The Dalla Lana Faculty of Public Health

General IT Support, Web Development & Teaching Technology

Support for staff and faculty on teaching tools, audio/video and video conference

416.978.4067 helpdesk.dlsph@utoronto.ca 155 College St., 6th floor, Health Sciences Building

Division of Student Life

IT Staff Support & Application/Web Development

IT staff support, consulting and development for Student Life projects

416.978.8005 it@studentlife.utoronto.ca Koffler Student Services Centre, 214 College St.

Division of University Advancement

DUA IT Support

Universal IT support

416.978.0543 dua.support@utoronto.ca 21 King’s College Circle, Toronto ON M5S 3J3

Faculty of Applied Science and Engineering

Department of Electrical and Computer Engineering

Departmental IT support for research computing
Visit help desk website

416.946.5379 eugenia@eecg.toronto.edu 35 St. George St., room 254c
Department of Electrical and Computer Engineering

Departmental IT support for administration and teaching
Visit help desk website

416.978.3278 jaro@vrg.utoronto.ca 6 King’s College Rd., room 374C
Faculty Level Administrative and Academic Support

General IT support, development and operations of local services
Visit help desk website

416.946.5663 helpdesk@ecf.utoronto.ca 35 St. George St., room 157

Faculty of Arts and Science

Information & Instructional Technology (IIT)

Staff and faculty support for units/departments within Arts & Science that do not have existing, local IT support. E-Token provisioning support for A & S, including most colleges.

416.946.0570 (for issue tracking/escalation AFTER initial ticket creation) iit@artsci.utoronto.ca Sidney Smith Hall
100 St. George St., suite 572 (ground floor), Toronto, ON M5S 3G3
Artificial Intelligence Group, Dept. of Computer Science

Universal support faculty and students

416.946.8487 pocai@cs.toronto.edu 3302-10 King’s College Rd.
Department of Astronomy & Astrophysics, Dunlap Institute

IT support for faculty, researcher, staff and students

416.946.7286 50 St. George St. Toronto, ON M5S 3H4
Dept. of Cell & Systems Biology

Dept. of Ecology & Evolutionary Biology
BIOTA IT support
Visit BIOTA website

416.978.6060 biota@utoronto.ca RW336, 25 Harbord St.
ESC3021, 25 Willcocks St.
Department of Chemistry

Universal IT support

647.550.9795 or 416.978.5257 chem.watcher@utoronto.ca 80 St. George Str., LM 633
Department of Computer Science – Teaching Labs

General computing support for the use of the Teaching Laboratories

admin@teach.cs.toronto.edu 40 St. George St., 3rd floor, room 3224
Department of Economics

IT support for faculty, researchers, staff, students and visitors

416.946.7110 itsupport@economics.utoronto.ca Department of Economics
Max Gluskin House,
University of Toronto
150 St. George St.
Toronto, ON M5S 3G7
Munk School of Global Affairs

IT Support for staff, faculty, students and visitors

416.946.0138 itsupport.munk@utoronto.ca 1 Devonshire Place, room 067S, M5S 3K7

Faculty of Dentistry – Information and Instructional Technology Services Help Desk

Comprehensive IT Support

Classroom technology support, courseware development and clinical photography/videography

416.864.8123 help@dentistry.utoronto.ca 124 Edward St., room 346 Toronto, ON M5G 1G6

Faculty of Kinesiology and Physical Education

General IT Support

Universal IT helpdesk support and infrastructure

416.946.8297 it.kpe@utoronto.ca 55 Harbord St., 2nd floor

Faculty of Medicine

Department of Family and Community Medicine

General IT support, E-mail, LAN, A/V, Mobile Devices and more

ict.dfcm@utoronto.ca 500 University Ave., 5th floor
Discovery Commons

Support for Information Technology services

416.978.8504 discovery.commons@utoronto.ca 1 Kings College Circle, Toronto, ON MSB, room 3172
Rehabilitation Sciences Sector

General IT support, learning technology and application development

416.946.8544 rob.page@utoronto.ca 500 University Ave., room 809

Lawrence S. Bloomberg Faculty of Nursing

Faculty classroom support

E-mail, web, network, simulation lab and video uploads

416.458.5629 it.nursing@utoronto.ca

New College

General IT Support

Client IT support, web, residence, network and labs

416.946.8368 don.banh@utoronto.ca 300 Huron St. (Wetmore Hall), room 077

Ontario Institute for Studies in Education (OISE)

Education Commons – OISE

Wide range of information and instructional technology support services.

416.978.1802 portal@oise.utoronto.ca 252 Bloor St. West, 3rd floor

School of Graduate Studies

General IT Support for SGS

General, networking and server administration

Use support email for all technical inquiries sgs.support@utoronto.ca 63 St. George St., room 211, Toronto, ON M5S 2Z9

School of Continuing Studies

General IT Support for SCS

Client IT support, ELP class support, web and networking

scs.helpdesk@utoronto.ca 162 St. George St., 2nd floor

The Fields Institute for Research in Mathematical Sciences

General IT and Audi / Visual Support

Desktop, network, & more

222 College Street 3rd floor, room 338

The John H. Daniels Faculty of Architecture, Landscape and Design

General IT Support

All-inclusive support for faculty, staff and students

N/A (ticketing system in place for IT support) it@daniels.utoronto.ca 230 College St., office 102

Trinity College

Universal IT Support

General IT support for administrators, ResNet for residents, limited support for Larkin

416 978 2522 x4715 IT office Trinity College, 6 Hoskin Ave.

University of St. Michael’s College in UofT

IT/AV Support
416-926-2088 usmcitav@utoronto.ca 81 St. Mary St., Elmsley Hall
Telecom Support

416.926.2088 usmcitav@utoronto.ca 81 St. Mary St., Elmsley Hall

University of Toronto Library (UTL)

Central Libraries (downtown campus)

Information Commons Help Desk

Universal help desk support for faculty, staff and students

416.978.HELP (4357) 130 St. George St., ground floor

University of Toronto Mississauga (UTM)

UTM Service Desk
905.828.5344 Submit a ticket CCT Atrium (0160), UTM Campus
UTM Classroom Technology, A/V, Multimedia
905.569.4300 Submit a ticket DV 2068, UTM Campus

University of Toronto Scarborough (UTSC)

Student Help Desk

Universal IT support for students at UTSC

416.287.4357 (HELP) student-helpdesk@utsc.utoronto.ca Bladen Wing (BV 487) / UTSC Library Info Commons/ Instructional Centre IC35
UTSC Help Desk

Faculty and staff computing support

416.287.4357 (HELP) helpdesk@utsc.utoronto.ca Academic Resource Building, room AC204
The Centre for Teaching and Learning
416-287-7520 sutherland@utsc.utoronto.ca Academic Resource Building, AC 335A
Classroom and AV Support
416.287.4357 (HELP) av@utsc.utoronto.ca AC200, IC35, BV487
Intranet Support
416.287.4357 (HELP) intranet@utsc.utoronto.ca N/A

Wycliffe College

General IT Support

General IT and all infrastructure support

416.946.3531 5 Hoskin Ave.

Victoria University at U of T

Victoria University Library Support (E.J. Pratt)

Victoria Library – E.J. Pratt

General IT support/systems librarian

416.585.4552 douglasfox@vicu.utoronto.ca 71 Queen’s Park Cres.