Information Technology Services (ITS)


Find contact information for IT services and support at the University of Toronto.

General help desk

Information Commons help desk

Universal help desk support for faculty, staff and students.

UTM service desk

UTM classroom technology, A/V, multimedia

Student help desk

IT support for students at UTSC.

UTSC service desk

IT support for faculty and staff.

The Centre for Teaching and Learning

Tech support for teaching.

Classroom and A/V support

Intranet support

Central IT services & support

General inquiries regarding Academic, Research & Collaborative technologies.

Support for a St. George classroom:

Support for a UTM classroom:

Support for a UTSC classroom:

Support for enterprise video conferencing solutions (i.e., Teams, LiveEvents, Zoom):

Please note: problems using Teams, LiveEvents or Zoom in a classroom should first be directed to classroom support listed above.

Provides IT support to managed workstation clients.

Search the DNS Knowledge Base for answers to common questions or submit a ticket for support.

Virtual server and storage hosting in the ITS Private Cloud environment located in the ITS Data Centre on the St. George campus.

To request access to a Microsoft Team and related inquiries.

Assistance for the NGSIS program and Accessible Campus Online Resource Network (ACORN) services.


Please contact your divisional IT team or the Information Commons for support.


Connectivity and basic support.


Contact divisional EdTech team first.

Academic Toolbox

Submit an idea for a new Toolbox and office tool.

General inquiries

Academic application inquiries

Staff application inquiries

Internal applications are encouraged to sign into the HR Service Centre and refer to the Knowledge Base for answers to common questions.

Administration including operation of the Key Management Server (KMS) for the ITS enrolment.

Services for faculty & divisions

IT staff support, consulting and development for Student Life projects

Note: Not all Arts & Science local, departmental IT support units are listed here. Contact Information & Instructional Technology if you need assistance locating your local, departmental IT unit.

For more information about Arts & Science IT, visit:

Information & Instructional Technology (IIT)

Staff and faculty support for units/departments within Arts & Science that do not have existing local IT support. IIT provides e-token provisioning support for Arts & Science, including most colleges.

* Note: Please call only for issue tracking/escalation after initial ticket creation.

Artificial Intelligence Group, Department of Computer Science

Universal support faculty and students.

Department of Astronomy & Astrophysics, Dunlap Institute

IT support for faculty, researchers, staff and students.

Department of Cell & Systems Biology

IT support for staff, faculty, researchers and teaching.

Department of Chemistry

Universal IT support.

Department of Computer Science – Teaching Labs

General computing support for the Teaching Labs.

Department of Ecology & Evolutionary Biology

IT support for staff, faculty, researchers and teaching.

Department of Economics

IT support for faculty, researchers, staff, students and visitors.

Munk School of Global Affairs

IT support for staff, faculty, students and visitors.

Information and instructional technology services help desk

Classroom technology support, courseware development and clinical photography/videography.

Department of Family and Community Medicine

General IT support.

Discovery Commons

Support for IT services.

Rehabilitation Sciences Sector

General IT support, learning technology and application development.

OISE Education Commons

Information and instructional technology support services.

General IT support for SGS/graduate unit staff

Note: Support email does not provide support to students/applicants.

Note: Please use support email for all technical inquiries.

General IT support

All types of support for visitors and event attendees at the Institute.

General IT support

*Note: Ticketing system is used for IT support.

Information Commons help desk

Universal help desk support for faculty, staff and students.

UTM service desk

UTM classroom technology, A/V, multimedia

General IT support

5 Hoskin Ave.

Victoria University library support (E.J. Pratt)

If you have questions about the ITS website or updates for this page, please contact

Enterprise Service Centre (ESC)

You can now submit a ticket to the following groups in the ESC:

  • Academic, Research & Collaborative (ARC) technologies
  • Enterprise Applications and Solutions Integration (EASI)
  • Enterprise Infrastructure Solutions (EIS)
  • Joint Operations Group (JOG)
  • Information Security (IS)
Service requests can also be made in the ESC, such as:

  • Administrative Management Systems (AMS) Access Request
  • Kronos Change Request
  • Managed Desktop Request
  • SharePoint Online Consultation Request
  • SharePoint Online New Site Request
  • Student Information Systems (SIS) Enhancement Request
  • Repository of Student Information (ROSI) Access Request

Log into ESC to view the full service catalogue.

Get help now

To submit a ticket or service request for other ITS departments, please visit one of the following web pages:

Services provided by these departments may be onboarded into the Enterprise Service Centre in the future. This page will be updated on a regular basis to reflect the latest changes to ITS services. Visit the ServiceNow Project page for more information.