Information Technology Services (ITS)

Planning, Governance & Assessment (PGA)

The Planning, Governance and Assessment (PGA) unit provides tactical and strategic guidance for IT solutions and offers assessment services to central IT and divisional/departmental IT units.

Governance building blocks


PGA, in consultation with partners, develops policies, procedures, standards and guidelines, and is responsible for maintaining institutional information technology policies. PGA regularly consults with groups across U of T through committees, communities of practice, participation in divisional meetings and other channels as a key part of optimizing Information Technology Services’ offerings and forecasting institutional requirements to meet client needs.

PGA is part of the Office of the Chief Information Officer and is responsible for facilitating IT governance and recommending enhancements to IT governance structures and methods. This work is led by Marden Paul, Director, PGA.

Marden PaulMarden Paul
Director, Planning, Governance & Assessment

Services & key responsibilities

  • IT internal and external assessment
  • ITS governance and relationship to the IT@UofT strategic plan
  • Lead operation, mandate, agenda setting and membership for sponsored ITS committees
  • Partnership building and managing relationships with partners
  • Policy and guideline development and review
  • Managing and promoting the institutional Gartner research services relationship

Planning & assessment

PGA’s planning and assessment services include:

  • General consultation services for IT-related issues and operations
  • Focus groups, requirements gathering and process streamlining
  • Institutional surveying about IT services and tools, such as the EDUCAUSE Technology Research in the Academic Community (ETRAC) survey, EDUCAUSE Core Data Service
  • Support for RFP processes, including drafting and evaluating
  • Technological solution assessments and evaluations
  • Stakeholder engagement, building cross-functional teams and fostering collaboration across divisions


ITS policies & guidelines

Find policies & guidelines for central ITS services.

EDUCAUSE membership & services

Get research insights to make informed decisions and improve the impact of IT.

Gartner research & reports

Use Gartner resources to support your IT activities and decision making and professional development. Login using your UTORid and password.


Project highlights

Contact PGA

Planning, Governance & Assessment
Office of the Chief Information Officer
Simcoe Hall
27 King’s College Circle
Toronto, ON M5S 1A1

To get in touch with PGA, email

Click on the image to get to the campus map