Information Technology Services (ITS)

ITS Preparedness infographics: reflect critical services

Published on: March 31, 2020

The COVID-19 pandemic has resulted in a large migration of the University of Toronto (U of T) community towards a remote working environment.

Helping students, staff and faculty through this technological transition is Information Technology Services (ITS). ITS staff is providing critical resources and services across the tri-campus community, including the creation of a central online hub for this information called ITS Preparedness.

To illustrate the work, demand and response of the ITS department, please review our infographics here, which also exemplify the IT@UofT Strategic Plan.

Infographic #1: IT@UofT People

Click here to view the infographics on IT@UofT People

Infographic #2: IT@UofT Collaboration

Click here to view the infographics on IT@UofT Collaboration

Infographic #3: IT@UofT Solutions

Click here to view the infographics on IT@UofT Solutions

Caption for infographics

Infographics #1: IT@UofT People

Note: Statistics presented are approximate and subject to change.

ITS Preparedness

A look at the University of Toronto’s Information Technology Services (ITS) response, usages and resources during COVID-19.

ITS staff status
  • 88% of ITS staff surveyed said they are prepared to work remotely.
  • 99% of ITS staff are now successfully working remotely.
Top topics addressed*
  1. Collaborate
  2. Assignments
  3. Quizzes
  4. Lecture Capture
  5. Course Access
  6. Gradebook
Who’s asking for help?

48% of inquiries were instructors seeking help on delivering lectures. Collaborate is U of T’s institutionally supported webinar tool.

  1. Instructors (48%)
  2. Students (17%)
  3. EdTech Office (15%)
  4. Staff (14%)

*Data: March 16-27, 2020.