Information Technology Services (ITS)
ITS Preparedness infographics: reflect critical services
Published on: March 31, 2020
The COVID-19 pandemic has resulted in a large migration of the University of Toronto (U of T) community towards a remote working environment.
Helping students, staff and faculty through this technological transition is Information Technology Services (ITS). ITS staff is providing critical resources and services across the tri-campus community, including the creation of a central online hub for this information called ITS Preparedness.
To illustrate the work, demand and response of the ITS department, please review our infographics here, which also exemplify the IT@UofT Strategic Plan.
Caption for infographics
Infographics #1: IT@UofT People
Note: Statistics presented are approximate and subject to change.
A look at the University of Toronto’s Information Technology Services (ITS) response, usages and resources during COVID-19.
ITS staff status
- 88% of ITS staff surveyed said they are prepared to work remotely.
- 99% of ITS staff are now successfully working remotely.
Top topics addressed*
- Lecture Capture
- Course Access
Who’s asking for help?
48% of inquiries were instructors seeking help on delivering lectures. Collaborate is U of T’s institutionally supported webinar tool.
- Instructors (48%)
- Students (17%)
- EdTech Office (15%)
- Staff (14%)
*Data: March 16-27, 2020.