Information Technology Services (ITS)

Information Technology Services offers a variety of U of T-integrated systems and tools to enhance your team's hybrid work experience, such as Microsoft Teams and Zoom.

Review the videoconferencing solutions for more information.

Review these questions to ask yourself before planning a meeting room design and the pros and cons of using a Microsoft Teams Room or bringing your own device.

Any meeting room with an internet connection can accommodate a standard hybrid meeting with a laptop or phone. If you have specific needs, your meeting is not standard, or you are interested in investing in more specialized equipment, review the AV guidelines for meeting rooms and the following list of recommendations:

• Internet connection (ideally a wired connection as opposed to relying on Wi-Fi)
• A dedicated computer or appropriate ports for attaching a laptop
• A device that can run Microsoft Teams and Zoom
• A dedicated camera (as opposed to one built into the device)
• Data projectors (digital projection) and TV monitors
• Sound systems, including proper microphones and echo-cancellation technology
• A control system (a device that allows for items like multiple inputs, lighting control, etc.)
• Room booking system (to avoid scheduling conflicts)

Find out how to convert standard meeting rooms for hybrid or remote meetings.

Contact your division's IT department for support, as they may have already developed meeting room configurations including setting up wired internet connections.

If you are interested in a more robust, formal meeting room set-up, the University has pre-approved suppliers for AV projects.

For meetings over 1,000 participants, meeting organizers should contact their divisional IT department for assistance, or Campus Events for assistance in using technology.

Connect+Learn sessions aim to provide end-user training around common technologies and applications such as Teams, OneDrive, SharePoint and VPNs. Each session features a brief presentation followed by a question and answer discussion.

Links to previous session recordings and resources can be found on the past Connect+Learn sessions page.

No. In the workplace, the term hybrid applies to an employee’s physical location when carrying out their job responsibilities, and is used to describe work arrangements that include both in-person and virtual attendance. As applied to courses offered at the University, hybrid refers to a course that has been designed such that students participate through a mix of online and in-person interaction. Hybrid courses do not require instructors to accommodate virtual and in-person participation in real time through the use of webinar technology in the classroom.

All Teams users can make calls and receive calls from other Teams users. U of T staff and faculty who have an individual VoIP line that has been migrated to Teams have access to Teams Phone, which includes VoIP features such as call forwarding, voicemail and much more.

Visit the Teams Phone resources page and the Teams Phone migration FAQs for more information.

If you don't have a VoIP line and need one assigned to you, please speak with your manager.

No, it is recommended that clients do not connect to VPN services when using audio and video conferencing tools. Connecting to a VPN could result in poor audio and video quality.