In early March 2020, Information Technology Services (ITS) senior leadership conducted a survey with ITS teams about preparedness for working from home in case of a major issue or event. In addition, we have received a number of questions from the community about working from home preparedness and work continuity. We are addressing feedback and questions.
For efficiency, we have gathered frequently asked questions (FAQs), best practices, links and resources all in one place.
Please check this web page often as FAQs will be updated frequently. Also, we would like to hear from you. Reach out to email@example.com with any other questions you may have.
Good practices and checklist for working from home
Our objective is to ensure that employees are able to work remotely without difficulty should the need arise. This information was informed by responses to the ITS preparedness survey. Use this as a guideline to help you prepare and organize for practical and technical considerations.
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Frequently asked questions
- Return to work on campus
- Working from home (set up)
- Working remotely (VPN & security issues)
- Alibaba Cloud Enterprise Network (CEN) service
- Remote video/voice conferencing
- Remote desktop gateway/remote desktop protocol
- Internet connectivity
- Remote cyber security
- Microsoft Teams
1. Return to work on campus
2. Working from home (set up)
3. Working remotely (VPN & security issues)
4. Alibaba Cloud Enterprise Network (CEN) service
5. Remote video/voice conferencing
8. Remote desktop gateway/remote desktop protocol
9. Internet connectivity
11. Remote cyber security
12. Microsoft Teams (meetings, messages, privacy)
Campus and system status
The ITS System Status Page provides an overview of current service status messages and scheduled maintenance for major University of Toronto systems and services.
Check this website for important messages and updates posted about the University’s status and closures. Find information about emergency contacts.
Register to receive urgent telephone, email or text alerts.
Instructure (the company behind Quercus/Canvas) posts system updates in case of outages or planned maintenance on their system status page.
University links about COVID-19
- Message and FAQs from the University regarding the Coronavirus (COVID-19)
- Frequently asked questions
Other campus continuity plans
Access the Center for Teaching Support and Innovation (CTSI) guidelines for instructors, including the University of Toronto Policy on Academic Continuity.
- Faculty of Arts & Science, Information & Instructional Technology: remote work guide
- Faculty of Applied Science and Engineering
- Office of the Vice-Principal Academic and Dean
- Ontario Institute for Studies in Education (OISE)
- University of Toronto Scarborough Course Resilience Planning guide
- Faculty of Kinesiology & Physical Education: working from home/remotely – security tips
- Centre for Teaching Support and Innovation (CTSI)
- SnagIt lecture capture details
- Online course design materials
- Proctoring capabilities and rates
- Teach anywhere (UTM)
- Quercus: Keep Teaching!
Cyber security resources
- Canadian Centre for Cyber Security: Guidance for Research and Development Organizations During COVID-19
General questions and more information
Please contact firstname.lastname@example.org if you have any questions and more information. This mailbox will be regularly monitored.
For University of Toronto Mississauga IT support, visit: Information & Instructional Technology Services (I&ITS).
For University of Toronto Scarborough IT support, visit: Information & Instructional Technology Services (I&ITS).
Enterprise Service Centre (ESC)
ESC is the main contact for ITS. If you have access to the ESC, please fill out a ticket by visiting: https://uthrprod.service-now.com/help.
Local IT help desk
If you work in a division/department outside of ITS and/or do not have access to ESC, please contact your local IT help desk.