Information Technology Services (ITS)
Enterprise Infrastructure Solutions (EIS)
The Enterprise Infrastructure Solutions (EIS) team designs, implements and manages all enterprise-level hardware, systems, network and telecommunications infrastructure.
About us
As part of the Information Technology Services division, EIS provides enterprise IT infrastructure as well as extensive solutions to departmental and divisional clients. The team also operates the University’s campus core network, wireless network and wide area networks, which all three U of T campuses connect to.
Our team
EIS is comprised of four main groups:
Refer to the organizational chart to find team members.
Services & key responsibilities
Backup services
Available to any University department or faculty, UTORrecover is a professionally-managed backup solution for virtual and physical servers.
Campus wireless network
Connect to the University’s wireless network.
ITS Private Cloud
The ITS Private Cloud service provides server virtualization, with on-premises and MS Azure cloud hosting available. Request this service for all levels of use, from mission critical applications to development or testing spaces. Service updates & Knowledge Base
Network connectivity
Network as a Service (NaaS) provides network management and support services to ensure fast and reliable network connectivity within departments, helping to free up departmental IT capacity.
Telecommunications
Get support from the Telecom team for corporate mobile phones, VoIP, or submit a service request for help.
ITS system status
Sign up for timely notifications about outages and planned maintenance.
Contact us
For general support, submit a service request via ServiceNow.
To get help with specific EIS services, refer to the contact listing:
| Service | Contact information |
|---|---|
| Campus wireless | https://wireless.utoronto.ca/contact/ |
| Domain name system services | https://ipam.utoronto.ca/portal/support.php |
| ITS Private Cloud | virtual.hosting@utoronto.ca |
| Network as a Service (NaaS) | en.help@utoronto.ca |
| Systems and Solutions Group | ssg.help@utoronto.ca |
| UTORrecover/backup services | backups@eis.utoronto.ca |
| Voice over IP (VoIP) | voipsupport@utoronto.ca |