Information Technology Services (ITS)

Education, Awareness & Culture (EAC)

The Education, Awareness & Culture team is responsible for developing communications plans, strategies, materials and events that help inform, educate and drive engagement across University of Toronto’s (U of T) tri-campus community.

About us

The Education, Awareness & Culture team is an integral part of the Information Technology Services (ITS) division. The team is part of the Office of the Chief Information Officer (CIO) and is responsible for developing communications plans, strategies, materials and events — all guided by the ITS core values and the IT@UofT Strategic Plan.

The team’s work helps inform, educate, develop and drive engagement among key University of Toronto (U of T) audiences: staff, faculty and students across the tri-campus community. Outreach includes website and social media presence, a monthly e-newsletter, news articles, promotion of technical resources, campus events and more.

Education, Awareness & Culture provides communication advice, planning and support to the Office of the CIO as well as the seven different units within the ITS portfolio. This includes work related to helping reduce security risks, such as anti-phishing campaigns and the Security Matters educational website. The team also organizes and facilitates leadership and professional development opportunities and events.

Our team

• Ann-Marie Colacino
  Senior communications officer
• Melanie Mcnair
  Communications coordinator
• Carrie Schmidt
  Senior manager
• Jacqueline Tong
  Web developer
• Kim Wells
  Education & awareness officer

Services & key responsibilities

Through the use of communications strategies and tools, the Education, Awareness & Culture team connects with the U of T community in a number of ways.

Key responsibilities include:

• ITS all-staff events
• Annual U of T TechKnowFile conference
• Anti-phishing simulations/campaigns
• Blogs
• CanSSOC communications
• Communication planning
• Communiques for the Office of the CIO and Chief Information Security Officer (CISO)
• Consulting
• Education and awareness campaigns
• E-newsletters
• Inter-departmental ITS events
• Professional development initiatives
• Social media
• Videos
• Web design/visual communications

… and much more.

Check out the official ITS monthly e-newsletter In The Loop here.

It includes information about technology-related projects, events and human-interest news.

Contact us

The Education, Awareness & Culture team delivers high-quality, on-time and on-budget creative service to all of its clients across U of T. If your team or department is launching any ITS-related projects that require communications support, contact the team to get involved at the concept stage to help you meet your goals.

Contact information

Education, Awareness & Culture
Information Technology Services (ITS)
Office of the Chief Information Officer (CIO)
Robarts Library
130 St. George St., 7th Floor, Room 7018
Toronto, ON M5S 1A5

To submit an ITS-related story idea, comment and/or question, please email: its.eda@utoronto.ca.