Information Technology Services (ITS)

Education, Awareness & Culture (EAC)

The Education, Awareness & Culture (EAC) team is responsible for developing communications plans, strategies, materials and events that help inform, educate and drive engagement across the University of Toronto.

About us

The Education, Awareness & Culture team is part of the Office of the Chief Information Officer (CIO). EAC is responsible for providing strategic advice, communication planning, and collateral development and delivery to the CIO Office and Information Technology Services units – all guided by the ITS core values and the IT@UofT strategic plan.

The EAC team delivers high-quality, on-time and on-budget creative service to all of its clients within ITS and across the tri-campus community at U of T. This includes work to raise awareness of resources and help reduce security risks, such as Cyber Security Month campaigns.

Outreach to the U of T community includes web content, social media, a monthly e-newsletter, news articles, promotion of ITS resources, events and more. EAC also organizes and facilitates leadership and professional development opportunities and events.

Our team

• Jess Goldson
  Education and Awareness Officer
• Jovana Jankovic
  Senior Communications Officer
• Carrie Schmidt
  Senior Manager
• Jacqueline Tong
  Web Developer
• Jane Waldner
  Communications Coordinator
• Kim Wells
  Senior Communications Officer

Services & key responsibilities

Through the use of communications strategies and tools, the EAC team connects with the U of T community in a number of ways.

Key responsibilities include:

• Annual IT@UofT conference (formerly TechKnowFile)
• Communication planning
• Communiques for the Office of the CIO and Chief Information Security Officer
• Consulting
• Cyber Security Month campaigns
• Data Privacy Day campaigns
• Education and awareness campaigns
• E-newsletters
• Inter-departmental ITS events
• Issues management communications
• ITS all-staff events, such as town halls and staff appreciation events
• Multi-factor authentication communications
• Organizational change communications
• Professional development initiatives
• Social media
• Videos
• Web design/visual communications

… and much more.

Stay In the Loop

Check out the ITS monthly e-newsletter In the Loop.

In the Loop includes information about technology-related projects, events and human-interest news.

Contact us

If your team or department is launching any ITS-related projects that require communications collaboration and partnership, contact EAC at the concept stage to help you meet your goals.

Contact information

Education, Awareness & Culture
Information Technology Services
Office of the Chief Information Officer
Robarts Library
130 St. George St., 7th Floor, Room 7018
Toronto, ON M5S 1A5

To submit an ITS-related story idea, comment and/or question, email its.eda@utoronto.ca.