Information Technology Services (ITS)

ITS launches new IT@UofT Strategic Plan Delivery training

Published on: April 12, 2021

Graphic of laptop and two people looking at screen

In April 2021, Information Technology Services (ITS) launched a new self-paced training course called IT@UofT Strategic Plan Delivery Dashboard.

In early April, Information Technology Services (ITS) launched a new self-paced training course that allows the IT@UofT community to view and track project details within the department.

Take the course

The online course — called IT@UofT Strategic Plan Delivery Dashboard — is divided into short micro-lessons so that users can learn about the dashboard and complete the course at their own pace. To take the course, visit: SuccessFactors.

Topics covered in this course:

  • Overview of the IT@UofT Strategic Plan Delivery Dashboard
  • How to navigate through the dashboard
  • IT@UofT Strategic Plan objectives and initiatives
  • Defining a project versus a task
  • How to review and create new initiatives
  • How to map initiatives to existing projects

What is the “dashboard”?

This dashboard — ServiceNow’s Project and Portfolio Management (PPM) tool — tracks and reports on ITS-related projects. It also measures the department’s yearly progress to help staff focus priorities outlined in the IT@UofT Strategic Plan.

Learning outcomes

By the end of the course, you will be able to:

  • Describe the IT@UofT Strategic Plan Delivery Dashboard, including its functionality.
  • Explain the difference between an objective and an initiative.
  • Explain the difference between a project and a task.
  • Use all the views available in the dashboard.
  • Complete objectives, initiatives and projects reviews using the dashboard.
  • Discover how to link projects to initiatives in the dashboard.

(Note: Please take the time to fill out an optional survey upon completion of the course).

Contacts

  • General inquiries: Aline Pruvot, Service Engagement Coordinator, EASI, at: aline.pruvot@utoronto.ca.
  • IT@UofT Strategic Plan Delivery Dashboard inquiries: Gerald Lindo, Enterprise Systems Senior Project Manager, EASI, at: gerald.lindo@utoronto.ca.