Information Technology Services (ITS)

Information Commons help desk

Universal help desk support for faculty, staff and students.

UTM service desk

UTM classroom technology, A/V, multimedia

Student help desk

IT support for students at UTSC.

UTSC service desk

IT support for faculty and staff.

The Centre for Teaching and Learning

Tech support for teaching.

Classroom and A/V support

Intranet support

General inquiries regarding Academic, Research & Collaborative technologies.

Support for a St. George classroom: https://lsm.utoronto.ca

Support for a UTM classroom: https://www.utm.utoronto.ca/iits/information-instructional-technology-services-iits

Support for a UTSC classroom: https://www.utsc.utoronto.ca/iits/new-iits-homepage

Support for enterprise video conferencing solutions (i.e., Teams, LiveEvents, Zoom): q.help@utoronto.ca

Please note: problems using Teams, LiveEvents or Zoom in a classroom should first be directed to classroom support listed above.

Provides IT support to managed workstation clients.

Search the DNS Knowledge Base for answers to common questions or submit a ticket for support.

Service desk for IT and Human Resources-related service requests.

Data security, phishing reports, spam and anti-virus.

Virtual server and storage hosting in the ITS Private Cloud environment located in the ITS Data Centre on the St. George campus.

To request access to a Microsoft Team and related inquiries.

Assistance for the NGSIS program and Accessible Campus Online Resource Network (ACORN) services.

General

Please contact your divisional IT team or the Information Commons for support.

SharePoint

Connectivity and basic support.

General

Contact divisional EdTech team first.

Academic Toolbox

Submit an idea for a new Toolbox and office tool.

General inquiries

Academic application inquiries

Staff application inquiries

Internal applications are encouraged to sign into the HR Service Centre and refer to the Knowledge Base for answers to common questions.

General help & support

Telephone repair

Voicemail support

Contact University of Toronto Communications.

Administration including operation of the Key Management Server (KMS) for the ITS enrolment.

Backup solution managed by ITS.

For support, please contact the help desk for your campus.

IT staff support, consulting and development for Student Life projects

DUA IT support

Departmental IT contacts are listed in the Engineering Faculty & Staff Hub.

Note: Not all Arts & Science local, departmental IT support units are listed here. Contact Information & Instructional Technology if you need assistance locating your local, departmental IT unit.

For more information about Arts & Science IT, visit: https://www.artsci.utoronto.ca/about/glance/directory#information.

Information & Instructional Technology (IIT)

Staff and faculty support for units/departments within Arts & Science that do not have existing local IT support. IIT provides e-token provisioning support for Arts & Science, including most colleges.

* Note: Please call only for issue tracking/escalation after initial ticket creation.

Artificial Intelligence Group, Department of Computer Science

Universal support faculty and students.

Department of Astronomy & Astrophysics, Dunlap Institute

IT support for faculty, researchers, staff and students.

Department of Cell & Systems Biology

IT support for staff, faculty, researchers and teaching.

Department of Chemistry

Universal IT support.

Department of Computer Science – Teaching Labs

General computing support for the Teaching Labs.

Department of Ecology & Evolutionary Biology

IT support for staff, faculty, researchers and teaching.

Department of Economics

IT support for faculty, researchers, staff, students and visitors.

Department of Psychology

Universal IT support.

Munk School of Global Affairs

IT support for staff, faculty, students and visitors.

Information and instructional technology services help desk

Classroom technology support, courseware development and clinical photography/videography.

General IT support

Department of Family and Community Medicine

General IT support.

Discovery Commons

Support for IT services.

Rehabilitation Sciences Sector

General IT support, learning technology and application development.

Classroom IT support

General IT support

OISE Education Commons

Information and instructional technology support services.

General IT support for SGS/graduate unit staff

Note: Support email does not provide support to students/applicants.

Note: Please use support email for all technical inquiries.

Learner/student helpdesk

Staff helpdesk

General IT support, web development & teaching technology

General IT support

All types of support for visitors and event attendees at the Institute.

General IT support

*Note: Ticketing system is used for IT support.

General IT support

IT, A/V and telecom support

Information Commons help desk

Universal help desk support for faculty, staff and students.

UTM service desk

UTM classroom technology, A/V, multimedia

Student help desk

Universal IT support for students at UTSC.

UTSC help desk

Faculty and staff computing support.

The Centre for Teaching and Learning

Classroom and A/V support

Intranet support

General IT support

Victoria University library support (E.J. Pratt)