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Toolbox End-User Support Team (T.E.S.T.)

Purpose

The Toolbox End-User Support Team (T.E.S.T) is a tri-campus forum for providers of campus/division-level support of Quercus tools. T.E.S.T liaises with Academic, Research & Collaborative (ARC) Technologies and provides updates to each member’s individual constituencies

Objectives

  • Build community across the tri-campus Quercus support teams
  • Identify/promote best practices in the use of Quercus tools to support learning/teaching
  • Discuss key Quercus-related operational support issues and questions
  • Discuss information about upcoming updates, planned downtime and planned changes in functionality or the operation of tools or services under consideration
  • Convey relevant information back to each member’s divisional constituencies

Meetings

T.E.S.T. will normally convene weekly using video or teleconference (to be determined by the team). Meetings will follow a regular agenda of items for discussion including:

  1. System status (i.e., unplanned outages, service interruptions that have occurred, planned updates)
  2. Issues (i.e., any issues or problems that happened during the week that may need to be discussed)
  3. Changes/planning/updates (i.e., planned, emergencies, major changes such as version upgrades and database changes)
  4. Training/documentation/communications
  5. Building blocks, new LTI integrations, new projects that impact Quercus, information sharing and updates
  6. Other items and questions

This is not a forum for discussion of specific tickets, but rather the larger issue that may be behind tickets. Discussion of Academic Toolbox projects at this forum does not replace ARC communications to the broader community.

Membership

Members are drawn from divisional educational technology/Quercus support teams. The chair role will rotate annually between the divisions. The role of the chair is to:

  • Act as key contact for the team, ensuring appropriate referrals to divisional contacts or ARC
  • Lead the weekly/bi-weekly videoconference
  • Ensure video conferencing instructions are established and work
  • Set and maintain the meeting agenda
  • Ensure minutes of the meetings are made available within 48 hours of the meeting
  • Open and close meeting

Click here to find your divisional educational technology team.