Planning, Governance & Assessment (PGA)

The Planning, Governance and Assessment (PGA) unit provides tactical and strategic guidance for IT solutions and offers assessment services to central IT and divisional/departmental IT units.

About

PGA, in consultation with partners, develops policies, procedures, standards and guidelines, and is responsible for maintaining institutional information technology policies. PGA regularly consults with groups across U of T through committees, communities of practice, participation in divisional meetings and other channels as a key part of optimizing Information Technology Services’ offerings and forecasting institutional requirements to meet client needs.

PGA is part of the Office of the Chief Information Officer and is responsible for facilitating IT governance and recommending enhancements to IT governance structures and methods. This work is led by Marden Paul, Director, PGA.

Marden Paul
Director, Planning, Governance & Assessment

Services & key responsibilities

IT internal and external assessment
ITS governance and relationship to the IT@UofT strategic plan
Lead operation, mandate, agenda setting and membership for sponsored ITS committees
Partnership building and managing relationships with partners
Policy and guideline development and review
Managing and promoting the institutional Gartner research services relationship

Planning & assessment

PGA’s planning and assessment services include:

General consultation services for IT-related issues and operations
Focus groups, requirements gathering and process streamlining
Institutional surveying about IT services and tools, such as the EDUCAUSE Technology Research in the Academic Community (ETRAC) survey, EDUCAUSE Core Data Service
Support for RFP processes, including drafting and evaluating
Technological solution assessments and evaluations
Stakeholder engagement, building cross-functional teams and fostering collaboration across divisions