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IT@UofT Service Management Board

The IT@UofT Service Management Board (ITSMB) is a working board that performs the following:

  • Identifying and working through key trends and issues as they may affect the University community and advising/informing the Chief Information Officer and other IT advisory groups
    • Focusing on communal problem-solving through the creation of problem-specific task forces
  • Helping to determine the demarcation between services that are optimally provided institutionally and divisionally
  • Facilitating the definition of baseline IT service responsiveness standards in consultation with service stakeholders and providers
  • Identifying and advocating for additions and changes to the core basket of services
  • Advocacy for consistent levels of service availability and delivery


The committee will consider and discuss information from the following areas:

  • IT service management reports (from intake vehicles such as ServiceNow)
  • Major project status reports


The IT@UofT Service Management Board will provide:

  • Annual report on IT service performance related to business expectations, highlighting:
    • Quantitative elements of service provided including volume, service costs and responsiveness
    • Qualitative aspects of service management summarizing service and application improvements and initiated or facilitated change management processes
    • Demonstration of the value gained by facilitating a common service platform


The IT Service Management Board requires a mix of service consumers, client-support team representatives, IT and business-focused individuals such as tri-campus service management leads and divisional IT leaders (multi and single department faculties i.e., ACE-IT).

The list of committee members will be shared once membership has been confirmed.

Reporting relationship

The IT Service Management Board provides input to the Chief Information Officer and the IT@UofT Board.

Meeting frequency

  • 10 meetings per year

Appointment term

  • Two-year rotating

If you have questions, contact Marden Paul, Director, Planning, Governance & Assessment