Thursday@3: Managing change for IT@UofT

Presenters:

• Gary Raposo, Assistant Director, Enterprise Shared Services, Enterprise Applications and Solutions Integration (EASI), ITS
• Brian Whelan, Information Technology Service Management (ITSM) Coordinator, EASI, Information Technology Services

Description

Learn about a new change management process that is being introduced by Information Technology Services, designed to manage the rollout of new infrastructure, services and features related to centrally supported systems. In this new process, a Change Advisory Board (CAB) reviews proposed changes and evaluates risk before approving implementation plans. The primary purpose of a change advisory workflow is to ensure that changes are introduced to the community with transparent communication, efficient use of resources and with minimal risk to the organization, all in keeping with recognized standard practices in information technology management. This session will provide insight under the hood of this new process which will leverage ServiceNow for workflows and tracking of proposed changes.

Registration

To register for the event, visit the official event page.