Joint Zoom Operations Working Group
Overview
The Joint Zoom Operations Working Group (JZO) is an advisory group that meets on a weekly basis to discuss the day-to-day operations of the University’s enterprise Zoom service.
Representation is drawn from participating divisions across the University, Academic, Research & Collaborative Technologies and UTM Information & Instructional Technology Services as co-administrators of the service.
Discussions include elements such as in-application settings (particularly with a security and privacy focus), user, group and recording management and integration with third party systems.
Input
- Community requirements as defined by the user base and administrative and academic leads
- Vendor product and license modifications
Output
- Operational modifications
- License add-ons
- End-user and administrator training
Membership
| Name | Division/Faculty/Department |
|---|---|
| Scott Hollows (chair) | Senior AV Technical Specialist, Academic, Research & Collaborative Technologies, ITS |
| Laize Bacay | Manager, Strategic Operations and IT Projects, Education Commons, Ontario Institute for Studies in Education |
| Adrian Balaura | Director, Technology Services, Faculty of Law |
| Sebastian Bisciglia | Director, Education & Administration Systems, Leslie Dan Faculty of Pharmacy |
| Ben Bourgon | Meeting Room Technology Coordinator, Digital Workspace, Enterprise Applications and Solutions Integration, ITS |
| Mike Briggs | Classroom Support and Events Coordinator, Information and Instructional Technology Services, UTSC |
| Jimmy Chiu | Network Support Specialist, Rotman School of Business |
| Dave Clarke | Meeting Room Technology Coordinator, Digital Workspace, Enterprise Applications and Solutions Integration, ITS |
| Brian Da Silva | AV & Distance Learning Team Lead, MedIT, Temerty Faculty of Medicine |
| Alison Dias | Coordinator, Events and Design, Information & Instructional Technology Services, UTM |
| Rob Figueiredo | Lead IT Administrator, Department of Psychology |
| Obadiah George | Education and Collaborative Technology Specialist, Dalla Lana School of Public Health |
| Jeremy Graham | Assistant Director, Operations, Academic, Research & Collaborative Technologies, ITS |
| Brendan Howarth | Senior IT Support Specialist, Rotman School of Business |
| Annie Hua | Manager, Academic, Research & Collaborative Technologies, ITS |
| Jermaine Ingram | Coordinator, Classroom Operations, Information & Instructional Technology Services, UTM |
| George Katterloher | Network Services Specialist, Academic, Research & Collaborative Technologies, ITS |
| Azeem Khan | Audio Visual and Business Solutions Architect, Education Commons, Ontario Institute for Studies in Education |
| Sterling Lau | Classroom Experience Delivery Lead, UTM |
| Anna Limanni | Acting Director, Education Technology Office, Faculty of Applied Science and Engineering |
| Ryan Lyn | Business & Project Analyst, Faculty of Kinesiology & Physical Education |
| Steve Maione | Senior Computing Support Analyst, Faculty of Kinesiology & Physical Education |
| Omar Malik | Director, Technology Services, Lawrence S. Bloomberg Faculty of Nursing |
| Blake Markle | Director, Information & Learning Technology, Faculty of Music |
| Robert Martins | Manager, Client Services, Information & Instructional Technology Services, UTM |
| Denis Mascarin | Manager, Client Services, Faculty of Applied Science and Engineering |
| Bobby Nguyen | IT Service Supervisor, Faculty of Law |
| Matt O’Reilly | Manager, Event & Classroom Experience, Information & Instructional Technology Services, UTM |
| Sai Renganathan | Technology Support Analyst, Lawrence S. Bloomberg Faculty of Nursing |
| Philip Rudz | Service and Technology Delivery Lead, Faculty of Arts & Science |
| Angelo Schinzano | Manager, Salesforce & Technical Support, Rotman School of Business |
| Arshpreet Singh | Client Support Analyst, Leslie Dan Faculty of Pharmacy |
| Barry St Denis | Administrative Information & Communication Technologist, Lawrence S. Bloomberg Faculty of Nursing |
| Peter Sverko | Manager, Digital Workplace Client Support Services, Enterprise Applications and Solutions Integration, ITS |
| Robert Testa | Instructional Technician, School of Continuing Studies |
| Marc Therrien | Senior AV Specialist, MedIT, Temerty Faculty of Medicine |
| Alicja Wigglesworth | Assistant Director, Educational Technology, Faculty of Arts & Science |
| Andrea Zdzylowski | Technology Adoption Consultant, Education Commons, Ontario Institute for Studies in Education |
Reporting relationships
- Reports into ARC and IITS leadership
- Community partners through committee members
Meeting frequency
- Every two weeks
Updated Jan. 23, 2026.