Information Technology Services (ITS)

Strategic Plan project update: Community feedback

Published on: August 26, 2024

To craft a strategic plan that captures the shared objectives of the IT@UofT community, ITS leadership engaged in a broad program of consultation across all three campuses in spring 2024.

Our updated objectives will reflect what we have learned from you, with the refreshed IT@UofT 2025-2027 Strategic Plan to be published in fall 2024.

Project timeline highlighting community feedback of draft plan.

Consultation process:

Through a two-month engagement process with in-person and virtual town halls, surveys and polls, we asked our community members for input on priorities across the three IT@UofT pillars: people, solutions and collaboration. Groups invited to provide input include:

  • IT@UofT governance boards: IT@UofT Board, IT@UofT Business Board, Advisory Committee on Enterprise Information Technology, Enterprise IT Update Committee
  • Tri-campus partner IT divisions: University of Toronto Mississauga, University of Toronto Scarborough
  • Enterprise system advisory groups
  • Academic-tech committees: Academic Technology Reference Group, Toolbox End-User Support Team, Information Commons, The Centre for Research and Innovation Support, Entrepreneurship and Centre for Teaching Support & Innovation
  • Application-related committees, information security committees
  • Students: Student Life
  • Accessibility for Ontarions with Disabilities Act (AODA) Office

Engagement

  • Community members were invited to participate in one of six town halls offered virtually and in-person across the three campuses. Input was also solicited through regular committee and working group meetings.
  • Four invitation methods were used: In the Loop, ITS-All-Staff listserv, InfoTech listserv and Enterprise IT Update committee listserv.
  • Almost 2,000 community members were invited to participate in the process.
  • Of these, almost 300 community members participated in the town halls and other meetings.
Chart illustrating 36 per cent in-person and 64 per cent virtual attendance from all participants.
Chart illustrating participation by campus, with 63 per cent from St. George, 10 per cent from UTSC, seven per cent from UTM and 20 per cent unknown.

Next steps

The final IT@UofT Strategic Plan will be released and shared with the community in November/December 2024.