ITS System Status
SharePoint issue
Update - We continue to work towards resolution and will post updates as they become available.
May 15, 2025 - 16:55 EDT
Investigating - File Requests are not sending out notification emails to recipients, both external and email addresses. This effects all SharePoint sites. This may be a global error, as other tenants are experiencing the same issue.

As a temporary workaround, use the Copy link feature and manually compose and send an email when using File Requests.

We're are working with MS Support to resolve the issue.
May 12, 2025 - 15:45 EDT

About This Site

The ITS System Status Page provides an overview of current service status messages and scheduled maintenance for major University of Toronto systems and services. You may contact the Joint Operations Group (JOG) using the e-mail link above or by calling 416-978-4621. The JOG is staffed Monday to Friday, 7am-3:15pm.

Please scroll down to see details of upcoming scheduled maintenance as well as historical information on previous incidents.

We recommend that you sign up to receive push notifications of service outages. Click on the "Subscribe to Updates" button at the top of this page and select the method(s) by which you want to receive system status updates. For e-mail notifications, we recommend using a non-UofT email address so that you will still receive notifications in the event there is an outage that prevents access to university email services.

If you don't see your issue posted here, please let us know!

Academic ToolBox Operational
Ouriginal Operational
Quercus ? Operational
Remark Office Operational
Other Operational
AMS ? Operational
AMS SAP GUI Operational
FIS ? Operational
HRIS ? Operational
Payroll Services Operational
RPT Operational
Other Operational
Administrative Web Services Operational
Academic Administrative Appointments (AAA) Operational
Applicant Tracking System (Taleo) Operational
Capital Project Operational
Degree Explorer Admin Operational
Employees@UofT Operational
ESS ? Operational
EvoSuite Apps ? Operational
Expense Reimbursement (ERDD) Operational
Invoice Workflow Solution (IWS) Operational
My Research (MR) ? Operational
MROL ? Operational
MSS ? Operational
Performance Assessment (Halogen) Operational
SuccessFactors: Learning Management System Operational
Tableau Server Operational
uSOURCE Operational
uTIME (Kronos) Operational
Other Operational
Campus Operational
UTM Operational
UTSC Operational
UTSG Operational
Client Support Services Partial Outage
AlertUs Crisis Communication Operational
Curriculum Assistant Operational
DHCP ? Operational
High Availability Storage ? Operational
iFile ? Operational
Microsoft Campus Agreement Operational
MS Teams Operational
Mirror Service Operational
SCCM ? Operational
ServiceNow ? Operational
SharePoint ? Partial Outage
Simple Storage ? Operational
TeamMate Audit Documentation Operational
UTORcsi AD Operational
UTORcsiVPN Operational
UTSend ? Operational
WebHelpDesk ? Operational
Other Operational
Data Centres Operational
DCA ? Operational
DCB ? Operational
HSB ? Operational
Other Operational
Electrical Shutdowns Operational
Electrical Scheduled Maintenance Operational
Other Operational
Enterprise Networks Operational
Campus Backbone Network ? Operational
Campus Wireless Network Operational
Departmental Networks Operational
DNS ? Operational
UTM WAN Link Operational
UTSC WAN Link Operational
Other Operational
Email Systems Operational
Listserv ? Operational
Office 365 Operational
UTMail+ Operational
Other Operational
ITS Private Cloud Infrastructure ? Operational
UTORbackup/UTORrecover ? Operational
Virtual Server Service ? Operational
Identity Management Systems Operational
Active Directory Operational
eToken Operational
Kerberos Operational
LDAP Operational
Password Change / Reset / Secret Activation Key (SAK) Operational
PubCookie Operational
Self-Service Password Reset Operational
Shibboleth ? Operational
UTORable Operational
UTORauth-NET Operational
UTORGrouper Operational
UTORID Operational
UTORMFA Operational
WebLogin Operational
Other Operational
Information Security Operational
Authentication Services Operational
Azure Cloud Services Operational
Azure EDGE Firewalls Operational
Firewall Services Operational
Network Policy Management Operational
Other Operational
Research & Library Systems Operational
JupyterHub ? Operational
Library Operational
MS Forms ? Operational
R/RStudio ? Operational
REDCap ? Operational
Other Operational
Student Web Services Operational
ACORN Operational
Accommodated Testing Services (Student & Admin) Operational
calendar.utoronto.ca Operational
Career Learning Network Operational
Co-Curricular Record Operational
Course Evaluations Operational
Course Information System Operational
Degree Confirmation Operational
Degree Explorer Operational
eMarks Operational
Financial Planner Operational
join.utoronto.ca Operational
Online Administrative Student Info System (OASIS) Operational
Ontario Universities' Application Centre (OUAC) Operational
ROSI Operational
Safety Abroad Student Registry Operational
Timetable Builder Operational
Transfer Explorer Operational
VBR - Varsity Blues Registration ? Operational
Other Operational
Student Advising Service Operational
ROSI Express Operational
Telecommunications Operational
Bell Centrex Operational
Bell Mobility Operational
Broadsoft Web Portal Operational
Emergency Call Display Dashboard Operational
GoCo/BroadConnect VoIP – WebEx Operational
GoCo/BroadConnect VoIP – Polycom Devices ? Operational
GoCo/BroadConnect VoIP – Voicemail Operational
GoCo/BroadConnect VoIP – Call Centre (Broadsoft) Operational
GoCo/BroadConnect VoIP – Call Centre (Unity) Operational
GoCo/BroadConnect VoIP – OSS/BSS Management Portal Operational
Microsoft Teams Phone Operational
Rogers Business Billing & Reporting Portal ? Operational
Rogers Direct e-Ordering Portal ? Operational
Rogers Mobile Operational
U of T Online Directory Operational
Other Operational
Video-Mediated Communications Operational
MS Stream Operational
MyMedia Operational
OCCS Operational
TechSmith Snagit ? Operational
Zoom Operational
Other Operational
VPN Services Operational
Admin Systems VPN Operational
UTORvpn - OpenVPN Operational
UTORvpn - AnyConnect Operational
RDP Operational
Other Operational
Web Services Operational
Career Learning Network Operational
CMS ? Operational
Enterprise Search Operational
LAMP Hosting Service Operational
UofT Home Page Operational
UTSC Home Page Operational
UTM Home Page Operational
Other Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

ITS Private Cloud Scheduled Maintenance - Compute (FD5) Jun 6, 2025 10:00-17:00 EDT

Please note that there will be scheduled maintenance on the ITS Private Cloud Compute Cluster FD5 at 10:00 AM on Friday, June 6, 2025.

The virtual machines will continue to operate normally.
Posted on May 26, 2025 - 11:31 EDT

ROSI Database Quarterly Maintenance Jun 6, 2025 17:00-21:00 EDT

Please note that we will need to take ROSI and most associated student information systems offline on Friday, June 6 from 5 to 9 p.m. to perform quarterly maintenance on the database. We will return the systems to service sooner if the work is completed earlier than 9 p.m.

The following systems will be affected:
- Accommodated Testing Services (Student and Admin)
- ACORN
- Course Information System
- Degree Explorer (Student and Admin)
- EASI Institutional File Transfer
- eMarks
- Online Administrative Student Information System (OASIS) - including Absence Declaration, and the Timetable Builder and Transfer Equivalencies database administrative screens
- ROSI
- ROSI Express
- ROSI Files
- Safety Abroad Student Registry
- Varsity Blues Registration System
- Web services/APIs

Timetable Builder (Student) will remain available.
Posted on May 07, 2025 - 08:12 EDT

Scheduled Fiber Maintenance - From June 7, 2025 at 2200h to June 8, 2025 at 0200h. Jun 7, 2025 22:00 - Jun 8, 2025 02:00 EDT

There will be scheduled fiber maintenance between June 7, 2025 at 2200h and June 8, 2025 at 0200h.

The following circuits will be affected:
500 University Ave
123 Edward St
UTSC - Beanfield
UTM - Beanfield
777 Bay St

UTSC and UTM will still be connected via secondary circuits.
Posted on Jun 05, 2025 - 11:42 EDT

Scheduled LISTSERV Upgrade Service Interruption - June 11, 2025 (2:00 p.m.) to June 12, 2025 (5:00 p.m.) Jun 11, 2025 14:00 - Jun 12, 2025 17:00 EDT

The LISTSERV service will undergo a scheduled outage to migrate the LISTSERV server from AlmaLinux OS to Windows Server 2022. At the same time, the LISTSERV application will be upgraded from version 16.0 to 17.5. This change is necessary to streamline system maintenance and ensure the secure operation of the LISTSERV service.

Service outage window:
- Start time: June 11, 2025, at 2:00 p.m.
- End time: June 12, 2025, at 5:00 p.m.

You will find the detailed announcement here:
https://easi.its.utoronto.ca/scheduled-listserv-upgrade-service-interruption-for-june-11-12/
Posted on May 29, 2025 - 16:48 EDT

Scheduled maintenance for DocViewer within Quercus Jun 12, 2025 12:30-14:30 EDT

A maintenance event for the DocViewer tool within Quercus has been scheduled for June 12, 2025, from 12:30 AM to 2:30 AM EDT. During the maintenance window, the DocViewer tool may be unavailable preventing the ability to annotate submitted assignments.
Posted on Jun 05, 2025 - 18:17 EDT

Data Centre (DCB) Electrical Maintenance Jun 21, 2025 07:00 - Jun 22, 2025 07:00 EDT

Please be advised that maintenance work will be carried out in our Data Centre DCB to replace an electrical panel from Saturday, June 21 at 07:00h to 19:00h, with a possible extension to 07:00h on Sunday June 22. During this period, the facility will operate entirely on generator power to ensure continued service.

We do not anticipate any service disruptions, but our team will be monitoring systems closely throughout the maintenance. Thank you for your understanding and cooperation.
Posted on May 30, 2025 - 09:54 EDT
Jun 6, 2025

No incidents reported today.

Jun 5, 2025
ITS Private Cloud Scheduled Maintenance - Compute (FD4)
Completed - The scheduled maintenance has been completed.
Jun 5, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 10:00 EDT
Scheduled - Please note that there will be scheduled maintenance on the ITS Private Cloud Compute Cluster FD4 at 10:00 AM on Wednesday, June 4, 2025.

The virtual machines will continue to operate normally.
May 26, 11:28 EDT
Jun 4, 2025
Microsoft Teams Phone (Physical Phone) Not Registering
Resolved - Microsoft has resolved the issue and restored the connection to their SIP Gateway for Microsoft Teams Phone. Some users may still experience intermittent issues as traffic rebalancing continues.

We are actively monitoring the situation. Please report any further issues to voipsupport@utoronto.ca.
Jun 4, 16:48 EDT
Update - Microsoft is continuing to scale up service processing capabilities in the West US region, while rolling back recent changes in the East US. They are actively monitoring the environment to assess whether any further remediation is needed to fully resolve the issue.

Next update by:
Wednesday, June 4, 2025 at 5:00 PM EDT
Jun 4, 14:12 EDT
Identified - From further review of the issue, we've received confirmation from Microsoft that a recent service improvement deployment is leading to a reduction in their service performance capability, this issue may affect any user of legacy SIP Gateway devices (Physical Teams SIP Phone) based in North America.

As per Microsoft, we anticipate this issue will be mitigated by Wednesday, June 4, 2025 at 1:00 PM EDT

Next update by: Wednesday, June 4, 2025 at 2:00 PM EDT
Jun 4, 12:25 EDT
Investigating - We are currently investigating reports of certain MS Teams Polycom phone sets not functioning properly. Affected devices display messages such as "URL calling is disabled" or "Error: Line unregistered."

At this time, the phone component within the Teams desktop and mobile apps remains unaffected.

The Telecom Team is currently working with the Networking Team and O365 Support to identify the root cause of the issue. We will provide updates here as soon as more information becomes available.
Jun 4, 12:11 EDT
ACORN Issue: Credit Card Payments
Resolved - The issue impacting credit card payments in ACORN has been resolved and students are able to make payments again.
Jun 4, 11:38 EDT
Identified - ACORN is currently experiencing an issue with Credit Card payments. An error occurs when being redirected to our payment provider.

The ACORN team has identified the issue and is working on a fix. An update will be provided on June 4th.
Jun 3, 17:14 EDT
DCB Virtual Firewall Maintenance - June 4, 2025 from 0730h to 0830h
Completed - The scheduled maintenance has been completed.
Jun 4, 08:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 07:30 EDT
Scheduled - On June 4, 2025 from 0730 to 0830h, we will be performing maintenance on the DCB Virtual Firewalls listed below. During this maintenance window, there may be one or more short outages to the networks serviced by the Firewalls.

Firewall Networks
====== ========
ace-secure 142.1.128.0/24,
142.1.224.0/24

admin-vn 128.100.104.0/24,
128.100.166.0/24,
142.150.28.0/24,
142.150.182.0/25,
142.150.182.128/25,
142.150.183.0/25,
142.150.183.128/25,
142.150.251.0/26

ald-dc 142.150.21.64/26

csi-vpn 142.150.69.0/24
May 28, 14:32 EDT
Jun 3, 2025
Investigating Reported Service Outages - LISTSERV
Resolved - The Web service has been restored and we are continuing to monitor the situation.
Jun 3, 15:29 EDT
Monitoring - We believe there have been no new incidents since Friday. If anyone notices any unusual behavior or anomalies, please let us know. The web interface is currently restricted to inside UofT networks only, but we are actively working on restoring full access.
We will notify when full service is restored.
Jun 2, 17:15 EDT
Update - LISTSERV emails are starting to flow again.

Certain email providers may have temporarily blocked/throttled email from LISTSERV.
We will leave the WEB block in place over the weekend and will continue to monitor this service.

In the process of quarantining troublesome emails, it is possible that some valid ones may also have been temporarily held.
May 30, 17:52 EDT
Update - We are continuing to investigate the issue.
As part of our efforts, we have temporarily blocked the WEB service to LISTSERV for all NON-UofT IP addresses.
May 30, 17:27 EDT
Investigating - Please note that ITS has received reports of a service interruption affecting LISTSERV. We are investigating the issue.

Updates will be posted as they become available.
May 30, 16:33 EDT
ITS Private Cloud Scheduled Maintenance - Compute (FD3)
Completed - The scheduled maintenance has been completed.
Jun 3, 13:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 10:00 EDT
Scheduled - Please note that there will be scheduled maintenance on the ITS Private Cloud Compute Cluster FD3 at 10:00 AM on Monday, June 2, 2025.

The virtual machines will continue to operate normally.
May 26, 11:25 EDT
Fitzgerald (FG) Networking Maintenance - June 3, 2025 from 0730h to 0830h
Completed - The scheduled maintenance has been completed.
Jun 3, 08:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 07:30 EDT
Scheduled - On June 3, 2025 from 0730h to 0830h, we will be migrating the Fitzgerald (FG) networks from the Cisco Firewall Service to the new Palo Alto Firewall Service. The following networks may experience one or more short outages during this maintenance window:

100.78.137.0/26 dua-fg-staff
10.192.130.192/28 dua-fg-print
100.76.140.128/28 easi-fg-staff
100.76.140.0/26 odlc-fg-staff
100.76.139.64/26 finance-fg-staff
100.76.140.144/28 procurement-fg-staff
100.76.140.176/28 audit-fg-staff
100.76.140.192/28 orep-fg-staff
100.76.141.0/26 hr-fg-staff
100.76.139.192/26 pb-fg-staff
100.76.139.0/26 ancillary-fg-staff
100.76.139.128/26 utc-fg-staff
100.76.80.0/27 its-fg-staff
100.73.5.128/25 its-fg-util
May 28, 11:06 EDT
Jun 2, 2025
Jun 1, 2025

No incidents reported.

May 31, 2025

No incidents reported.

May 30, 2025
Investigating Wireless Outage - St. George Campus
Resolved - We have not seen a repeat of this behaviour and will continue to work with our partners for a root cause analysis. All systems remain operational.
May 30, 11:53 EDT
Update - All systems are currently operational however we are continuing to investigate this issue.

List of affected buildings:

215 Huron Street
254-256 McCaul Street
263 McCaul Street
700 University Ave
Anthropology
Astronomy & Astrophysics
Athletic Centre
Borden Buildings
C. David Naylor
Clara Benson
Communications House
D.L. Pratt
Discovery Pharmacy
Earth Sciences Centre
Exam Centre
Faculty Club
Gage
Galbraith Building
Hart House
Haultain
Health Sciences
J. Robert S. Prichard Alumni House
Koffler Student Centre
Lash Miller
Lassonde Mining
Mechanical Engineering
Medical Sciences
McLennan Physical Laboratories
McMurrich
Multi-Faith Centre
New College III Residences
Physical Geography
Rosebrugh
Sandford Fleming
Sidney Smith Hall
Simcoe Hall
Student Commons
Wallberg Memorial
May 28, 08:50 EDT
Investigating - We experienced a brief wireless network outage at St. George campus this morning. We are investigating the cause of the issue.
May 27, 21:29 EDT
May 29, 2025
ITS Private Cloud Scheduled Maintenance - Compute (FD2)
Completed - The scheduled maintenance has been completed.
May 29, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 12:01 EDT
Scheduled - Please note that there will be scheduled maintenance on the ITS Private Cloud Compute Cluster FD2 at 12:00 PM on Wednesday, May 28, 2025.

The virtual machines will continue to operate normally.
May 26, 11:24 EDT
May 28, 2025
ITS Private Cloud Scheduled Maintenance - UTORrecover
Completed - The scheduled maintenance has been completed.
May 28, 13:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 09:00 EDT
Scheduled - Please note that there will be scheduled maintenance on the UTORrecover Service at 9:00AM on Wednesday, May 28, 2025.

During the maintenance period, some services may be temporarily unavailable, and restore jobs will not be processed.
May 26, 11:04 EDT
ITS Private Cloud Scheduled Maintenance - Compute (FD1)
Completed - The scheduled maintenance has been completed.
May 28, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 10:00 EDT
Scheduled - Please note that there will be scheduled maintenance on the ITS Private Cloud Compute Cluster FD1 at 10:00 AM on Tuesday, May 27, 2025.

The virtual machines will continue to operate normally.
May 26, 11:22 EDT
REDCap Maintenance Wed. May. 28, 2025
Completed - The scheduled maintenance has been completed.
May 28, 10:58 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 10:00 EDT
Scheduled - We will be undergoing scheduled maintenance during this time.
May 21, 09:38 EDT
May 27, 2025
May 26, 2025
ITS Private Cloud Scheduled Maintenance - Compute (FD6)
Completed - The scheduled maintenance has been completed.
May 26, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 12:00 EDT
Scheduled - Please note that there will be scheduled maintenance on the ITS Private Cloud Compute Cluster FD6 at 12:00 PM on Monday, May 26, 2025.

The virtual machines will continue to operate normally.
May 26, 10:25 EDT
May 25, 2025

No incidents reported.

May 24, 2025

No incidents reported.

May 23, 2025

No incidents reported.

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