Information Technology Services (ITS)
ROSI/AMS New Printer Request Form
Click for more information on ROSI printing.
Click for more information on AMS printing.
Technical staff may want to check the current configuration files to see if the IP address or printer already exists. Click here to view current config files (contact us for a for the password. The username is printing and the password is the same as is used for AMS and ROSI software download sites)
Q: Which IP address should I use?
A: The Printer IP address is the TCP/IP address of the printer.
If the printer is a network printer then this will be the IPaddress of the printer itself.
If the printer is only connected to a work station, then the computer must run software (usually SAPLPD) to allow print jobs through, and in this case the IP address of the “printer” is actually the IP address of the PC.
If the printer is served by a file/print server, then it is likely that the IP address required is that of the server.
If you are using UTORvpn to get a U of T IP address then you MUST get a static IP address assigned for your UTORvpn setup and it will be that static IP address.
Q: What is an LPD Queue name?
A: If the printer is a network printer then this will be the queue name the printers network adapter uses. Usually HP and Lexmark printers use “raw”, Axis print servers use “pr1”. Some Ricoh devices use “lp”. D-Link devices often use a port name that reflects the serial number of the D-Link device and the port in use such as “PS-73F14D-U1”.
If the printer is only connected to a work station, then the computer must run software (usually SAPLPD 4.08) to allow print jobs through, and in this case the queue name is the name of the PORT the printer is attached to, usually LPT1.
If the printer is a locally connected USB printer, the PORT name mentioned above can change frequently causing printing to stop working. For USB connected printers it is recommended that the newer SAPLPD version 6.28 be used and the port name in that case is the Windows printer name. When providing this Windows printer name, case matters as do all spaces etc. If your printer name changes in the future you need to contact us to let us know the name change, but if the USB printer changes logical port names as it does frequently, printing will continue to work. Use the utility mentioned above to copy the exact value of the printer name since spaces and case matter.
If the printer is served by a file/print server, then it is likely that the server has a specific name defined for the queue.