Information Technology Services (ITS)

NGSIS talks mobile with students

Published on: October 30, 2014

Originally Written by Lauren Furman on Thursday, October 30th, 2014 for the NGSIS Blog

Getting Things Done on Mobile: Student Expectations and Current Experience

As part of our user-centred design methodology, our projects typically begin with formative research on the needs and frustrations of U of T students, staff and faculty as they use a particular U of T system or online service. This research helps focus the scope of our work by informing us of unmet basic user needs, existing features or services requiring enhancement and important emerging use cases.

The following infographic was prepared using some of the findings we gathered from a 2013 survey of students on their mobile device usage and their expectations for mobile-compatible services at U of T. As always, we encourage you to share this information and contact us to discuss it further – with suggestions from a user perspective if you have a specific feature idea, or if you’re part of another group interested in conducting research on user behaviour and mobile-compatibile services here at the University of Toronto.


Infographics for Student Services Survey

Infographics description – Student Services Survey

NGSIS is working to improve online student services at U of T. To accomplish this, we reach out to students to get their input directly. From this we can learn what their experiences have been to date and what their priorities are for the future. Here’s what 605 U of T students had to say.

What devices do you use to connect to the internet?

  • 94% of students use a laptop computer.
  • 38% of students use a desktop computer.
  • 29% of students use a tablet.
  • 79% use a phone.

What is important to you on a day-to-day basis?

  • 90.6% Dates & Deadlines
  • 86% Academic Schedule
  • 77.8% Academic Planning
  • 77.2% Financial Status
  • 77% Academic Help & Support
  • 75.2% Transit Information
  • 70.4% Extra-curricular Schedule
  • 70.2% Registration Status

Which websites and/or online services have you tried to access on a smartphone?

  • 84.93% Blackboard
  • 77.48% ROSI
  • 24.01% Other
  • 14.74% Events
  • 10.60% None

When you need help with a website or application, which method(s) are you likely to use to get assistance?

  • 71.4% of students use search engine results
  • 61.8% contact a friend or peer
  • 51% use online videos
  • 47.4% use official emails support
  • 45% use social media
  • 43.2% use official phone support
  • 38.4% live chat with technical support

Which ROSi features and/or services are important for you to have access to on a smart phone?

  • 88.24% View personal timetable
  • 72.27% View enrolled courses
  • 62.62% Enrol in courses
  • 60.17% View academic history
  • 55.63% View financial history
  • 55.46% Drop courses
  • 50.05% Add/remove from waitlists

How did you find out about extra-curricular and co-curricular opportunities offered at U of T?

  • 66.67% Friends/Peers
  • 55.47% U of T websites
  • 45.87% Campus Events
  • 29.33% In-class Announcements
  • 28.53% U of T social media

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