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Information + Technology Services

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A-Z list of all Information Technology Services available at U of T.

Tools and resources supporting academic activities in the classroom and beyond.

Resources for access to systems, password resets, anti-virus, encryption and security.

Information on available administrative applications and available support.

Resources for applications development and enterprise service architecture model.

E-mail, video/audio conferencing and other communication tools available at U of T.

Resources + support for acquisition, maintenance + disposal of hardware + software.

HelpDesks, Training and Support resources for all central IT services at U of T.

Resources and support for networking, wireless and remote access at U of T.

All policies and guidelines concerning Information Technology at U of T.

PMO resources for assessment, planning, governance and implementation of IT projects.

IT SECURITY INCIDENT HANDLING AND RESPONSE: The ISEA staff investigate all IT security incidents. Use this service to report or request help with IT security issues at the University of Toronto.  This service includes identifying, responding to, and handling security related incidents such as phishing, unauthorized access and intrusions, DDos and any other IT related security concerns. 
SERVICES FOR: STUDENT FACULTY STAFF ALUMNI VISITOR
SECURITY MONITORING:
The ISEA team monitors all of the University of Toronto internet and network traffic for Trojan, viruses, botnets, spear phishing and other cyber-attacks using Information Security Audit and Monitoring (ISAM). ISAM proactively monitors the network for known vulnerabilities and potential exposure of confidential data, and offers vulnerability mitigation guidance to local system administrators. This includes high-level security scans and incident report assistance to departmental administrators.
SERVICES FOR: STUDENT FACULTY STAFF ALUMNI VISITOR
WIRELESS: Wireless access to the university's online resources is widely available across the University of Toronto tri-campus area.  
The primary wireless network is listed as "UofT".   This network provides wireless access to faculty, staff, students, and sponsored guests and is authenticated using UTORid.

UofT also offers an Eduroam service for visiting academics from other universities. Visiting academics can use eduroam to connect to the UofT network using their home university credentials. 
UTORID PASSWORD RESET SERVICE: This service enables online password reset by using an alternate email or mobile number provided by the user. University of Toronto staff, faculty, students, and alumni must first register for the UTORid Account Recovery Service to enable convenient password reset via alternate email or SMS (text). Users will need to know their UTORid and password to register for this service. Registration is only required once.

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