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Information + Technology Services

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A-Z list of all Information Technology Services available at U of T.

Tools and resources supporting academic activities in the classroom and beyond.

Resources for access to systems, password resets, anti-virus, encryption and security.

Information on available administrative applications and available support.

Resources for applications development and enterprise service architecture model.

E-mail, video/audio conferencing and other communication tools available at U of T.

Resources + support for acquisition, maintenance + disposal of hardware + software.

HelpDesks, Training and Support resources for all central IT services at U of T.

Resources and support for networking, wireless and remote access at U of T.

All policies and guidelines concerning Information Technology at U of T.

PMO resources for assessment, planning, governance and implementation of IT projects.

IT ASSESSMENT: The Planning, Governance, Assessment and Communications (PGAC) unit offers IT Assessment services to divisions and departments who are looking to reassess their IT operations and processes in order to deliver more efficient and cost effective services to their constituents.   
SERVICES FOR: STUDENT FACULTY STAFF ALUMNI VISITOR
TECHQUAL SURVEY: TechQual is a survey used to assess and measure the quality of IT service at the University of Toronto.   It is conducted on annual basis by Information + Technology Services. This survey is part of the Higher Education TechQual+ Project, which provides technology leaders with the tools to assess, analyze, and report on the effectiveness of technology services.  The project was spearheaded by Pepperdine University. 
SERVICES FOR: STUDENT FACULTY STAFF ALUMNI VISITOR
UT BUSINESS INTELLIGENCE REPORTING: The UTBI data warehouse is a central repository of information for analytical and reporting needs at the University.  As a collection of data marts it holds information sourced from the various enterprise-wide applications, such as ROSI, HRIS, FIS, Research and DIS.   Each data mart focuses on a subject area (e.g. Human Resources) or specific business processes (e.g. Student Enrolment analysis) with the objective of answering one or more key business questions.
SERVICES FOR: STUDENT FACULTY STAFF ALUMNI VISITOR
BUSINESS CONTINUITY: The goal of business continuity planning is to enable us to continue the campus “business” (teaching, research, and public service) regardless of any disruption that may befall us.  If a severe disruption renders us unable to continue, our goal must be to resume as much teaching, research, and public service as possible within a very short time – hopefully no more than 30 days. 

The University of Toronto has adopted an on-line business continuity planning tool (originally developed by the University of California at Berkeley) to help your department prepare for adverse events which could be disruptive to your teaching and research mission.
SERVICES FOR: STUDENT FACULTY STAFF ALUMNI VISITOR

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